VIDRANK
Refund & Cancellation Policy.
We believe in simple, transparent, creator-first billing. Last updated: August 24, 2026.
1. 14-Day Money-Back Guarantee
We stand behind the quality of VidRank. If you are not completely satisfied with your VidRank Pro subscription, you can request a full refund within 14 days of your initial purchase or subscription upgrade. No complicated questions asked.
2. How to Request a Refund
To request a refund within the 14-day window, simply send an email to [email protected] with your account email address and Paddle transaction/order number. Our support team processes all eligible refund requests within 1–3 business days.
3. Subscription Cancellation Process
You may cancel your recurring Pro subscription at any time. When you cancel, auto-renewal will be turned off immediately, and you will retain full access to all Pro features until the conclusion of your current billing period. You will not be billed for subsequent cycles.
4. Billing & Payment Processing
All payments and refunds are securely processed by our Merchant of Record, Paddle. Once approved, refunds are credited back to your original payment method (Credit Card, PayPal, Apple Pay, Google Pay) within 5–10 business days depending on your bank's processing times.
5. Policy Exceptions
Refunds requested outside the 14-day initial purchase period are generally not granted except in cases of technical faults or service downtime attributable to VidRank that could not be resolved by our technical team.
6. Questions & Support
If you have any questions regarding your billing, subscriptions, or refund status, please contact our team directly at [email protected].